We take on the operational responsibility for your applications
Infrastructure and Cloud Services
Offer
Challenges addressed
Solution approach
Special features
Context
teamative Application Management Service for customised solutions according to ITIL
Customised business applications often make the decisive difference in helping you to stand out from the competition. However, developing suitable solutions is only half the battle. In order to benefit from them in the long term, the software must be robust and secure and this ties up internal resources that are then not available for further development and digital innovations. Operational support from a managed service provider (MSP) offers a way out here.
With the Application Managed Service for customised software, we take on the responsibility for error-free operation and help you to further develop your system landscapes. And thanks to our nearshore approach, this can be offeredat an excellent price-to-performance ratio. We follow the best practices of the ITIL standard (Information Technology Infrastructure Library).
Scope of services
Within the comprehensive service package, our support team guarantees the flawless operation of the IT systems by taking on the support for your customised applications. In this way, we establish the basis for innovation and digitalisation. As part of the service, we cover the following aspects:
- First, secondand third-level support
- Software maintenance
- Updates and release changes
- Quality checks
- Regular monitoring
Advantages
Advantages of the support service
Secure operation and continuous lifecycle management of the systems
Broad operating know-how
Comprehensive network of experts
Freedom for transformation
Outstanding service
Freely scalable service scope
Excellent price-performance mix
Compliance guaranteed
Interaction and collaboration
How the collaboration works in practice
High service transparency through SLAs
Our approach
Phased takeover of responsibility based on a proven process
Way to nearshore
Outsourcing the operation of customised applications should not be rushed, so generally we start on a small scale, based on time material billing. This gives you insight into how working with us operates in practice
Transition
After the decision is made to use the AMS, the handover begins. We aim to take on the service completely after eight weeks at the latest. Once a transition plan and the onboarding process have been drawn up and agreed, the target operating model is set up. During the transition phase, tickets may be processed jointly by the outgoing team and the AMS team.
Steady state
Once the transition has been successfully completed, the service goes live. In this phase, tickets are already fully processed by the AMS team.
Stabilisation
In the stabilisation phase, which typically lasts two to six months, compliance with the SLAs is continuously monitored with the help of KPIs. In addition, the focus is on the continuous improvement of processes.
Improvement
The improvement phase begins after six months. In particular, this looks atthe extent to which certain process steps can have more automation built in and how the individual application can be further developed, for example through customer-specific code optimisation. If agreed, a change of contract model is also possible in this phase, from Time Material to ticket-based billing or a monthly flat rate.
Excel
In the Excel phase, focus shifts to optimising business processes. Highly reliable and efficient operation is already guaranteed at this point, thanks in no small part to proactive and predictive maintenance routines.
